Convergys Philippines

7/F Tower 2, The Enterprise Center,
6766 Ayala Avenue, Makati City
Tel. No. 857-7735

R. Arcenas Street
Arcenas Estates
Banawa Hills
Cebu City 6000
Philippines

Convergys’ growing network of contact centers currently spans 48 locations around the globe, including the U.S., Canada, the U.K., the Philippines and India. Our comprehensive infrastructure, sophisticated training programs for each of our global contact centers, and strong in-house IT expertise assure you of the following benefits:

Significant cost savings
Improved customer satisfaction and brand equity
Guaranteed service level agreements (SLAs)

Convergys Offshore Services feature a continuum of superior, blended solutions including a portfolio of operations (onshore/near-shore/offshore), services (contact center, Back-Office BPO), and capabilities (people, processes and technologies). These solutions help to optimize customer interactions at competitive, guaranteed prices and with risk-free implementation.

Our Offshore Services are comprised of a number of foundational elements based upon our extensive experience in contact center design, development and operations. Convergys also has the ability to strategically assess and enhance your contact center performance.

Count on Convergys for integrating an offshore component or blended solution into your customer care strategy, utilizing our onshore, nearshore and offshore capabilities.