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ePERFORMAX
Contact Center Philippines offers a unique model for companies interested
in pursuing offshore business process outsourcing solutions for significant
cost savings and improved value for every dollar invested. Our vision is
driven by our passion to combine the low cost of labor and high work ethic
in the Philippines with the best U.S. service practices to deliver the highest
overall quality and financial performance.
First, our Philippine contact center is a privately held
corporation established through a partnership formed between ePERFORMAX
U.S. and Transnational Diversified Group (TDG) of the Philippines.
ePERFORMAX U.S. is an award winning contact center best known for its
Performance Maximization Model, which has become the training and quality
model adopted and used by etalk™ Corporation and its customers.
This Performance Maximization Model has already been successfully adapted
to the Philippine culture to deliver superior performance results.
TDG has over 27 years experience in business process outsourcing and developing
Philippine-based partnerships - 20 of which are foreign JV partners in
service industries, including logistics, shipping, warehousing, distribution,
software development, e-commerce solutions, travel, real estate and technology
enabled services. TDG's partners include Disney Cruise Line, American
Express Travel Services, NYK Line and General Motors. Today, TDG employs
over 9,000 Filipinos that work both in the Philippines and abroad.
ePERFORMAX Contact Centers Philippines supports the first
part of our vision, bringing the best practices from the U.S. together
with the best practices and talent from the Philippines.
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